New Position of Administrator is available at Absa | Apply before 12 Jan
Absa is currently offering an exciting position across South Africa, specifically for the position of Administrator Sales Support in the location of Boksburg. As an Administrator Sales Support, you’ll play a crucial role in delivering dynamic virtual end-to-end customer sales and service experiences. The mandatory requirements for this position include Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce, and Management Studies.
Act swiftly to secure your spot, as the application deadline is rapidly approaching on January 12, 2024. If you’re curious to delve into the details of this job, including the job description, requirements, and application process, all the information is readily available on this page. Don’t miss out on this fantastic opportunity—apply now and embark on a fulfilling journey with Absa!
Job Opportunity: Administrator Sales Support
Closing date: 12 January 2024
Location: Boksburg
Job ID: R-15960940
Job Summary
To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
Qualification:
- Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce, and Management Studies (Required)
Key Accountabilities:
- Selling products and services:
- Provide sales and services enablement with a focus on customer experience.
- Achieve predetermined sales targets through generating quality applications.
- Execute the sales process within the desired turnaround time.
- Deliver customer sales and services while maintaining quality service standards.
- Determine customers’ needs by exploring cross-selling and up-selling opportunities.
- Ensure first call resolution.
- Track conversions from lead or call to application and then to fulfillment.
- Reduction of customer attrition:
- Speak to customers to identify their needs and advise various options.
- Adhere to shared company values and service standards.
- Resolve customer dissatisfaction/complaints and take full ownership of the problem.
- Communicate with the customer according to company standards.
- Address the customer’s need with technically accurate product knowledge.
- Prepare for outbound calls, providing alternative product solutions where applicable.
- Information management:
- Update the system with accurate information for informed reporting.
- Adherence to risk and governance:
- Strictly adhere to all risk and governance policies, standards, and procedures.
- Participate in surveys (EOS) and action plans.
- Support BSSA CSI initiatives.
- Adhere to NCA, FICA, and FAIS legislation.
- Comply with Risk and Control Activities and adherences.
- Comply with all Human Resources policies and procedures.
- Understand and accept responsibility for all system access granted in line with Fraud Risk Management Policies.
- Training and development:
- Participate in all scheduled training and multiskilling opportunities.
- Participate in coaching sessions.
- Own and be proactive about own training and development.
- Participate in idea sharing through pitch in initiative.
- Complete all compliance training within prescribed timelines.
Apply Online for this PositionÂ
Application procedure:Â Prospective candidates are encouraged to thoroughly review the position’s description. To initiate the application process, simply click on the provided link, complete the necessary details, attach your resume, review your application, and join the Absa team!
